Loss and theft
If you should lose your credit card, please make sure to have it blocked immediately.
The relevant service hotlines are:
Zentraler Sperr-Notruf + 49 116 116
(für die meisten Debit- und Kreditkarten)
MaestroCard, Girocard, ec-Karte +49 01805.021 021
(14 Ct./min aus dem deutschen Festnetz)
MasterCard in Deutschland 0800.819 1040
(aus dem Ausland +1 636 7227 111 / R-Gespräch)
American Express +49 (0)69.97 97 2000
Visa in Deutschland 0800.811 8440
(aus dem Ausland +1 410 581 9994 / R-Gespräch)
Diners Club +49 (0)7531 3633 111
Online shopping with 3D Secure
Your Mastercard provides you with many advantages – including a new safety standard for online purchases: 3D Secure
3D Secure is an authentication procedure for your Gallinat-Bank Mastercard. It offers an additional measure of protection against unauthorized use of your credit cards, so that you can make purchases online without worry. This service is of course free of charge and not binding.
But for your own security we recommend: Register today!
Because many online shops have by now ceased to allow any payments without 3D Secure.
And this is how 3D secure works!
On our website or in the process of an online purchase you can register for the use of your individual 3D Secure code. The registration form will require you to enter your credit card number, the card’s expiry date, your date of birth and the last four digits of your account number. After this you choose your security code and your personal welcome message. The participating dealer will then prompt you to enter your personal MasterCard Secure Code before the purchase is completed. If all data match, the payment is authorised.
Should you ever forget your individual security code, you will have to register again.
Please note: In the window of FirstData the following line will appear: “Administration – Register now – Contact us – FAQ”. Please click “Register now” before you enter your credit card number.